Jo-Ann Stores
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DON'T DO BUSINESS WITH JOANN'S
I placed an order on Thursday for thread as my church is looking for its membership to make masks. I received an email on Sunday afternoon that said that my 3 spools of thread was ready for pick up. They sent me pick up instructions. I made a copy of the instructions (which included the order number). Was busy packing food for the church yesterday, so ran over to Joann's around lunch time today. I parked the car to go in (as per my instructions) to pick up my thread. The front door was closed and the lady out in front of the store said that I had to get in my car and get in line and it would be brought out to me. I, or course, had to call to let them know that I needed the thread brought out......since I could not pick it up as instructed. So I called the number that was posted out in front of the store. It took the lady almost 5 minutes to even find my order, even though I gave her the order number. They finally brought it out. I had bags of concrete mix in the back of the Jeep and thought one might fall out if I opened the back hatch, so I didn't want to open my hatch. They weren't happy about that. I asked if she could just throw the knotted bag with the 3 spools of thread through the window. She said that the CDC wouldn't let her. DA !! So, she put the bag on the hood of the Jeep. She wasn't happy. NEITHER WAS I !!! Joann's should send out specific instructions about how to pick up an order----and then change the way they do business. VERY POOR PERFORMANCE ON THEIR PART.