Nuffield Health
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My experience of Nuffield Gym Fulham is…
My experience of Nuffield Gym Fulham is extremely poor. I am taking my complaint to the top. The reason for my complaint is that despite asking several people in the gym on how to cancel my membership nobody could tell me until it was too late. I was one day late due to incompetence and poor customer service and have had to fork out another £75 for a gym I don't use. It took me days to find the 'secret page' that is nowhere visible on their website and then it took four days for them to attend to my cancellation. This lack of transparency is a disgrace. I likened my experience of swimming - I've been three times since I joined in October - to feeling like a toad. I came out wet. I am disappointed for that amount of money that a towel is not provided for swimmers! The condition of the gym is disgusting. I wouldn't be surprised if Legionnaire's disease was a possibility while using it. It is quite unacceptable and considering I was careful to be put on a month by month contract my inability to cancel when they I know I have only attended the gym three times in the last four months is frankly bordering the criminal. The worst part is Head Office were sympathetic and Fulham overrided their decision! Disgrace to the good Nuffield name. Lord Nuffield would be turning in his grave.