TicketSwap
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Be extremely careful!
I became a victim of fraud with TicketSwap at the AC/DC concert in Madrid on July 16. First, I bought a ticket on TicketSwap one day before the show for a friend. My friend couldn’t go because of a sudden injury, so I had to resell the ticket on the same platform. The buyer then claimed he couldn’t get in but provided no solid proof in my opinion. Nevertheless, within a week TicketSwap decided to refund him using the money from my sale, and opened a dispute with the seller from whom I had originally purchased the ticket. That seller barely replied, constantly delayed the process, and after a while simply stopped reading messages. TicketSwap only joined the conversation a month later, and now nothing happens because the original seller just ignores everything. I’ve used TicketSwap several times before, but I’m giving 2 star because once you face a problem, they are absolutely unable to resolve it. It’s now been 40 days since the concert and nothing has moved forward. Obviously, if the original seller scammed me, ignoring TicketSwap is enough to get away with it – I’m left without my money. They could have easily included all three parties in one dispute right away and taken a decision, but instead they let the process drag on endlessly. Another issue I faced with them: when Morrissey’s concert in Madrid was canceled on June 12, TicketSwap kept selling tickets on their site after the cancellation, unlike Viagogo or other sites that updated immediately. Many people were affected, including me, though luckily all payments made after the cancellation were eventually stopped and refunded. Still, the fact that TicketSwap reacted much later shows that they manage their platform very poorly. Everything with them works extremely slowly, and support is ineffective. Be careful!