Celebrity Cruises
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1st time booking a cruise. Phone call to customer service.
1st time booking a cruise.Pre cruise phone call. Rang up to alter the meal time booking . I couldn’t hear what the lady was saying- her accent was quite strong and she did not articulate clearly, she sounded really fed up. I apologised for having to ask her to repeat but this was not acknowledged. I didn’t know the name of the ship ( I know where to look now) and she was clearly so annoyed with me. I explained I was a new comer & was doing my best- no reply to that. I asked for our meal times to be changed & then nothing happened- no goodbye, thank you, that has been done for you, just nothing although I wasn’t cut off the line technically. She just didn’t speak & the call ended. It left such an awful taste. Maybe she was exhausted & had been working too many hours which isn’t a good reflection on the company. I went online and made the change there (🤞, no acknowledgment- how do I know it’s been done?? ) but I wanted to ask something else. Not a nice experience for a first timer buying an expensive holiday.