Regain
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Going through a crisis, no urgent response and then no response or refund
I signed up and they made me pay everything upfront instead of per session (first warning). I marked my request as urgent and it took 48 hours to match which is semi understandable and they say that up front. They match me with a counselor that cannot see me until the following week (not urgent) and when I schedule based on her availability she tells me she is not available that day. I asked for a refund, they tried to see what they could do to keep me. I said nothing because I found an in in-person therapist in all of that time that could see me sooner. I never heard from them again. I told them fine, match me with another counselor since I haven’t hears anything and dont want to lose out on the money they won’t return. I still have not heard from the company