Hazelton's Canada
View company profile →
I wish I saw these reviews before I…
I wish I saw these reviews before I purchased a delivery from this company. I am putting 3 stars only because my friend was super happy with her orchid and plants arrangement. She really liked it. I give 1 to awful customer service for two reasons. I will explain. 1) I was on the phone when I could see a call coming from an 800 number. I guessed it was about my gift delivery but couldn’t pick up the call as I was in a different business call. When I finished my call and took the voicemail it said that the address I provided was wrong and if I don’t call back within 2 min, my order would be canceled and I would have to pay the shipping back fee! What? Seriously ? Who are the customer service people ????? Anyway, I called the first number and it appeared it was the driver and he said he found the address (it wasn’t wrong), then I called the customer service number that left the nasty message and told her who I was . It was the same person that left me the message. She said, yes we found the address. I had to squeeze “sorry” out of her. 2) with my flower delivery, I ordered a nice red wine bottle ( Côte du Rhone) . Instead they delivered a cheaper wine bottle Beaujolais and added a cheese board? Why? A call to the person who ordered with an apology that that particular wine is not available and a question what to include would have been a normal customer service. I am not sure I will order through this company again, just can’t trust them.