TV Bed
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Paid in full - Delivery delayed as they want more money.
Ordered frame online and paid £645.05 in full as per total given. After 8 working days I chased delivery and was told that as I was out of area I needed to pay an additional £30.00. I did this but now have to wait another 5-7 working days for delivery as they didn't do anything before as were waiting for the additional £30.00. Not once did anyone try to call me about this, instead they just waiting for me to chase delivery. We are now sleeping with our mattress on the floor and despite asking they won't look into speeding up delivery for me despite the fact that it's not my fault their website doesn't calculate delivery costs correctly. Poor customer service all around. I just hope the quality is as good as they say it is otherwise I'll be returning it all to them. Now 25th February the 7th working day since paying extra for delivery and still waiting. Just had email from delivery company and can't deliver till 3rd March which will be the 19th working day from when I ordered. Not exactly 5-7 working days for delivery.