Apex Car Rentals Australia
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Rip off and terrible service
I rented a car in Hobart and the service was absolutely terrible. Apex Car Rentals doesn't even deserve the one star that I'm giving. Please do not be scammed by the supposedly cheaper prices that Apex offers! We PAID for the After Hours Drop-Off and set a certain timing for the drop off, which was clearly written in the contract. However, when we reached the drop off point EARLY, the staff in charge of the shuttle services told us to get on board the shuttle bus immediately and if we don't, he will leave us behind and the next shuttle service will only come very much later. We tried explaining to him that we are still very early compared to the official drop off time stated in our contract and he didn't care at all. Unfortunately, we had to rush to get on the shuttle bus because the next one will be more than an hour later, which will cause us to miss our flight. Because we had to rush, we didn't have time to clean the car thoroughly and take all of our things. We had to leave some of our precious souvenirs behind because the bus driver threatened to leave without us. After our flight back, Apex Car Rentals contacted us and informed us that they had charged 150AUD for the cleaning fees. We tried to explain the situation to the staff (who was extremely rude throughout all the emails), but he kept pushing the blame to the shuttle bus driver and saying that the bus driver is from an external company and hence they do not accept any form of responsibility for the entire situation. To make matters worse, he kept calling our souvenirs rubbish despite us telling him they were not rubbish to us, but things that we were unable to take because of the threat by the bus driver to leave us behind. He kept using sarcasm in all the emails and mocked us. Apart from that, the staff was also very inconsistent in his statements. One moment he said that the car requires professional cleaning and next moment he said that we could have cleaned it. I am very sure that my friends and I are not professional cleaners. After that, he reverted back to his original statement that it required professional cleaning services again. I am extremely sure that my friends and I could have cleaned the car very easily if we were given the time - it wasn't that dirty to begin with. All in all, Apex Car Rentals is a scam and has non existent customer service.