Hilton Car Supermarket
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Good buying, awful aftersales
Updated again, again: Positives: Found the staff professional and courteous, free tea and coffee whilst waiting and seen to in a timely manner. Car was brought round to the front for viewing and then test drive whilst our car was been valued, then offered a reasonable price in part exchange. Negatives: Car not valeted properly, some dirt on the roof and interior didn't appear to have been cleaned very well. Had it not been for this would have probably given 5 stars. Car had no previous service history other than the service done at Hilton, they said they would forward us this on the following week as the garage was closed on the weekend. Promised a call back by the manager but never happened, phoned again a promised another call back next week. I don’t see why this should be an issue, I’m starting to think another company that once have your money then don’t really care! Still no response, I don’t appreciate being lied to and fobbed off so I’m taking another star off the last update. Now reduced to 1 star, having tried calling customer service I gave up and tried calling the sales no. how strange someone answered after the first ring!! (Great if they think you want to buy a car!) so I asked to be transferred to the salesman whom we purchased the car from, to my amazement I was actually cut off! Tried again immediately after and I can only assume my number came up and was subsequently cut off again! I’m now going to get the car serviced at a local franchise dealer as I don’t want my wife driving around in a car with potential issues, I’m beginning to think they never even serviced the car hence no record of it! If not just say you haven’t and don’t lie! You where also very quick to ring a after the purchase and ask for a trust pilot review, well here it is! I would NOT recommend Hilton car supermarket and won’t be using them in future.