Sorry

Oct 30, 2024

Open box taken to a whole new level, WITH A SMILE

I went to Food Lion on the 29th of October 2024, located in Woodbridge on Rt. 1 and Featherstone Rd. I asked a female employee for a case of coconut water and she went to the back twice and the second time she returned with the item and she had opened the box and taken out a few of the brand new drinks and replaced them with drinks that were dusty and had a brown substance around the rims. I asked her why the carton was open and she hunched her shoulders and looked at me. So I asked her again and she said " I don't know" then she had the n e r v e s to ask me with a s t r a i g h t face if I still wanted to buy the carton. Then before I could answer she said "we have another carton but it has the bigger size". I said no I would just get them elsewhere. I continued to shop and I thought, now this grown woman just tried to scam me over a carton of coconut water, why am I still here and why would I purchase anything from them. So I left the basket and walked out. I still cannot imagine what she was thinking when she came back with an open box and had replaced the new drinks with drinks that were dusty and leaking. I think what she did was replace what they were sending back as a loss or write off. For a long while now, the store doesn't look clean and the produce section has fruits and vegetables still on the shelf, that if I sought to feed it to the birds they should pull an Alfred Hitchcock on us humans. I am still baffled at how this grown woman actually had the nerves to try and sell me spoiled drinks. It appears there was something happening in her head that her brain failed to process. They may want to get rid of her because chances are someone else may have purchased the items and not noticed the spoilage and given it to one of their children and/or drank it theirself. I for one don't ever intend to step across that threshhold to shop, not in Woodbridge or any other Food Lion. I sticking with WEGMANS, GIANT, SAFEWAY, WHOLEFOOD, and MOMS. The ladies in the dehli are exceptional employees. It seems to me the home office has gathered all the rude cashiers and sent them to this store. I have reported two of them to the present manager and one little fellow makes it a point to be rude to me, not realizing I just feel sorrier for him each time. Food Lion thank you for your service, but its time to part ways. That grown woman could've gotten someone poisoned or worst yet killed. I think they should send in a military person in to run that store and keep the dehli personnel and start over in hiring mature teens and older adults. Beware, of the woman who will open new products and replace with spoiled, dusty, writen off ones. Just saying. I started to report her, but something tells me she would still be employed and do it again and again until she hurts or is responsible for a death. And I am not JOKING OR BEING FUNNY.