Princess Cruises
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I booked a cruise back in May with…
I booked a cruise back in May with Simon Weston as a guest speaker. On arrival at Southampton it appears to be an 80's theme party cruise. No guest speaker and no one on board ship at guest reception desk had no knowledge of him. On return on the 9th September I emailed Princess cruises. Having not had a reply I sent another email on the 21st September. I had an automated reply saying I would get a reply in 3 days. As none forthcoming I have just spent nearly an hour on the phone. Even though the phone was eventually answered I am nowhere near getting a reply as the phone was answered by someone who doesn't deal with these issues. Said I need guest relations which I had done. So going round in circles. I just want people to be aware that you obviously don't always get what you booked for with Princess cruises