Water Babies
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No refund for a genuine reason!! Avoid!
Avoid this company at all costs!! I had a bereavement in my family at the beginning of July, which I was devastated about so I couldn’t take my 8 month old son to his lessons as I was so upset and suffering with depression and anxiety. They took the direct debit but I explained my situation and I asked for a refund and that I wouldn’t be attending any further but may do in the future when I was feeling up to it as my son loves to swim, so I was told I might be able to get a refund due to my circumstances and the nature of how I was. Now over a month later after contacting them again, I’ve been told I’m not eligible for a refund even tho the bereavement was out of my control and I attended none of the lessons for July. They are not compassionate or understanding and take money and refuse to give a refund for a genuine reason of why I couldn’t attend. I wouldn’t recommend at all. Keeping my money for something I never attended. It’s disgusting behaviour from a company like this. They are quick to sign you up but their aftercare is atrocious.