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Extremely poor service and after sales
If I could rate the company 0 then I would. I got in touch with oak door stripping to dip and strip,oil 4 doors. I was told the time scale would be 10 to 14 days which I was happy with. After 18 days I had to contact the company to ask when I should have my doors returned. I was told they would have to email the workshop and get an update from them, the office would get back to me with an update. This was on the Friday afternoon. I had to call back again on the Monday, this was after 2pm to get update to when I should have my doors delivered. I was told on the Thursday. I got a text on the Wednesday with a photograph of the doors explaining there was dark spots after they had been sanded and would I like to go ahead with having the doors waxed? I contacted them said I wanted them waxed. I explained I was working on the Thursday and delivery needed to be after 1pm. I received a text to say doors will be delivered and to pay cash on delivery to the driver. I requested to have bank details to transfer the payment. I received a couple of calls from the driver on Thursday morning, which I was unable to answer because I was working. I texted the number asking who was trying to call me. It was the delivery driver saying he would leave the doors in a safe place. I replied back saying not to leave the doors outside, there is no safe place it is a main road we live on. Doors need to be taken into the house, also if it rained the doors would get ruined. I came home to find they left the 4 heavy doors up against my front door, which prevented me to having access to my house. I had to call my husband to leave work to help me move the doors. I called to complain about the service. The mobile phone I called rang out. I called the office number, they answered I had to make out I was wanting doors treated. I asked for manager to call me. I received a call back, which only wasted more of my time. The Manager was very rude, didn't want to hear what I had to say. I was told the drivers have got so many deliveries to do in a day, was more or less sating I had to accept the service I was given. I would highly recommend anyone looking to have anything dipped and stripped to avoid this company at all costs. There was no apology for the abysmal service given