Lloyds Bank Insurance
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Yes not good
Yes not good, I don't feel safe with them. It took from 9am to 12.30 pm just to find out when they sent me the last statement. First lady gave my incorrect info. I struggled to understand what she was saying and she had to keep asking her team. The 2nd lady said they are removing the customer support as they want to go digital. Again she could not even answer when my last statement was sent and when I said no one is giving me helpful information.... her words 'you called me' wow. My reply was yes because your company has my money. I thought I had a contract with terms and conditions. I called back again in the hope someone answers the phone who has information, I get someone who has been working 3 months so I call back a 4th time, now past midday and finally managed to speak to someone who was very well informed. I will be removing my money Oh and I was at a branch the other day. I was blown away with the lack of support the staff had. The staff walk around the branch speaking to more than one customer at a time.. like it is a group session. NO CONFIDENTIALITY. They have to manage customers while working with equipment that keeps breaking. Plus phone lines give different information than the branches. So unfair on their own staff. Starting to think Lloyds want to get rid of customers so they can get rid of the poorly kept and supported branches and leave us with minimal contact.. Yes minimal contact while they hold our money.