Nikki

Nikki

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Nikki

TV

TV Bed

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1 out of 5 stars

APPALLING

Leaving another review as this company continue to tell lies! We wrote honest reviews and they reply to the reviews with outright lies because they know we cannot reply to their reply. We bought the bed 18 months ago (not 3 years!) and it arrived with one of the legs broken. I messaged and they said they'd send a replacement - which I'm STILL waiting for. I kept asking for 3 months and they just ghosted me. Then after a year of ownership, one of the hinges broke (poor quality). My partner contacted them and they said they'd send a replacement- great. But despite providing the correct address, they sent it to the wrong one. We then contacted again, they said they'd send another but of course they didn't. We've been trying for FOUR months to get a replacement hinge but they either send incredibly unprofessional messages (we have screenshots), which they then deleted afterwards! Or they ignore us altogether. The most unprofessional company I have EVER dealt with.