APT River Cruises & Tours
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Disappointing River Cruise
We were led to believe that this was an all inclusive cruise, however it was not. No champagne included just a German Sekt which we would not consider drinking. Premium brands had to be paid for, i.e Bombay Sapphire Gin. The choice of wine was unacceptable and the serving staff were not trained to advise grape and style of the wines. At meal times being told the wine was red or white was lacking in professionalism. At the Chef's table the seven courses were served far too quickly without time to digest the food. Generally the food was acceptable but not outstanding. We were not given prior warning of changing vessels mid way through the cruise. We except it had to be done if the lock concerned was closed for maintenance, however there was a rumour that the boats just needed to be repositioned. Certain items were not replaced in our cabin, e.g had to ask for toilet rolls and the mini fridge was not topped up unless requested. Butler service was non existent. The lift broke down twice on the second ship and remained disabled! We paid a considerable amount of money for a suite which was not up to our expectations. We have previously sailed with Silver Seas, Azamara & Scenic and the difference in quality and standards was huge. This cruise was billed as "Luxury River Cruising" in the brochure, in our opinion it was far from it.