Jura Watches
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Rating only a 1 as i cant put 0!!! CW Sellors Jura Shocking Performance!!!
UPDATE: As predicted, Friday 22.08.25 1600hrs time of writing & 33 Business Days after placing order and counting - no further comms from Jura Watches on progress of stock receipt having stated it was due WC18.08.25 from Garmin. I wasnt optimstic and seems i was right. In response to the retailers reply on my negative review - just wish you were as proactive communicating the status of my circa £1000 order as you are in respoinding to bad review. Rating only a 1 as i cant put 0!!! Ordered a Garmin watch on 8th of July, currently August 20th 2025 and still not received my item! Its down to Garmin stock availabilty and popularity of the product so i am told. But yet i can go on the Garmin website and get the same item direct within 2-4 days, strange. This company failed to indicate lack of availablity of stock at time of order, and was only after placing order and going through all the stages to completion, was it indicated that stock was pending. Order still remains at 'unfulfilled'. Shocking customer service, I am having to chase for updates from this company who have been absent on all fronts to say the least. The website chat help service, very rarely replies, and then get an email a day if not more later with more excuses about Garmin stock/delivery not arrived. I 3was informed a week or so ago that stock would arrive from Garmin WC18.08.25 - mid-way through the week and nothing forthcoming from Jura. Email received today at 17:08 stating still no delivery from Garmin. Surely a Global brand like Garmin would be better at keep retail customers updated on stock deliveries and surely if delivery is due WC18.08.25 then they would have a delivery tracking status update? Seems very odd. I am so far down the process now i want to see it through, however i will not being using this company ever again! I recently used another online uk retail watch site and from order to delivery was 4 days for a watch. That is proper service. Jura - shocking! Oh and as a cushion for the delay i have been offered an additional strap for the yet to arrive watch. At least i may get a watch strap somepoint this week! Bank Holiday weekend pending i doubt i will see my watch this week, nor i doubt next week. September looming, could be a 2month waiting time on this item! Awful!
