Darwin Homes Property Management
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Nightmare of a Management Company
Worst management company I have ever had been in contact with. Little to Zero communication to fix issues. Every time you call the number for help, you get someone that cannot help and just “makes notes” to fix the issue. I have been promised a call back for 2 months from the property manager Rochelle Lankford. She never returns calls, takes weeks to respond to emails. I have two roommates on the lease as well. We have had continuous AC issues since June, multiple companies have come out and each company says the last did nothing to fix the issue and that we need a new unit, and our thermostat in the house has been broken for over a month as well. Thankfully somehow the AC is currently working however, who knows when that’ll break again. Our refrigerator broke for an entire week and the management company did not care about fixing it or the fact we lost hundreds of dollars worth of groceries and had to pay to eat out daily because we had no groceries and could not buy new ones because there was no spot to store them. The maintenance manager Remington promised us a $250 credit for that inconvenience and the Property Manager said she approved that credit and would give us an additional $250 for lost groceries and that the full $500 credit would show on our ledger in the next few days… two weeks later rent is due and that credit never appeared. My roommate and I called multiple times to speak with Rochelle and she did not return a single call back. She then emailed and tried taking half the credit back saying it was an “oversight” and the correct the process was contacting our renter insurance for loss of groceries, and if our claim was denied she would then give us the additional $250 credit she originally promised. We go through our renters insurance and they of course deny the claim, we provide her the paperwork showing that, and now she tries to say we have the wrong insurance.. when we literally have the exact insurance that we were told to get when we first rented the property and that is included in the addendum of our lease agreement. Now rent is due again and she is nowhere to be found, no answer via email, I try calling and I’m put on hold for over 2 hours without someone updating me on if she is ever coming to the phone. I try to ask if I could talk to whoever is above her because she clearly promises things and lacks communication, and I am told by the customer service representative the only way to speak with property managers supervisor is to request that directly through the property manager first.. which literally does no help because that person is near impossible to reach in the first place. We have new issues that we submitted for including mold in the garage, broken garage door, and half our fence fell (from the hurricane), and no communication from this company on a timeframe when things could be fixed. The main thing we’re waiting on however is that $250 that was promised and Rochelle is refusing to now give. We were forced to pay this extra money with our rent that was promised to us for the company dropping the ball and not fixing our refrigerator that they provided with the property. At this point I feel like we will never get this fixed. In conclusion, steer clear of this company and any rental that is processed through them. They are the absolute worst. Slum lord is putting it lightly.