Halfords Retail
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Cowboys and thieves
Rang May 20th to cancel Motorclub premium and paid £14.97 over phone to pay up subscription and leave. Mid June it still says online that next payment will go out 24 June. Have to ring again and speak again saying paid up and said I wanted to cancel on 20th May, already rang and paid up. Second expert 4.weeks later says membership now closed and sends email dated 18 June stating membership has been cancelled. 26 June they take payment again for £4.99 which equates to 13 payments of £4.99 for annual membership. And despite email saying membership is closed 18 June, it still says active online and renews July and to speak to expert to cancel. I have already spoken to expert 20th May AND again 18th June because first expert didn't close membership despite taking payment of £14.97 to pay up and close membership ahead of July renewal. And email is clearly rubbish if online they haven't closed the subscription and saying renews July. Complete and utter cowboys and thieves taking £ 4.99 more than membership claims for.one year. I will be disputing the payment taken tonight with my bank and be warned, Halfords clearly employ uneducated incompetent people or they are just devious and thieves. AVOID this cowboy organisation.