Click & Collect maybe
Ordered brake parts online on a Friday. Website advised that items would be available to collect from store after 11:00 am Monday. Garage facilities booked for Tuesday based on expected delivery date. Advised to wait for email/SMS before travelling to store for pickup. Used the link in the order confirmation text to track the order - showing 'Locating your item'. No email or SMS received on the Monday so had to cancel the garage facility for the Tuesday. Tracker still showing 'Locating your item' on Tuesday @ 11:00am so telephoned the helpline. Response from the customer services advisor was that she had contacted the store and the items were available but the store would phone me as I had not collected the items the previous day. No phone call, no SMS and no email so I decided to travel to the store. Items collected, no apology for lack of SMS/email/phone call. The tracker is still showing 'Locating your item' 8 hours after collecting the items from store. This will be the last time I use the Hinckley store and possibly all Halford stores. When it is so difficult these days to contact a store directly we rely on tech systems. I have been unable to determine whether the SMS/email is automated or requires someone to press a button ( customer advisor either didn't know or would not tell me)