WA
Warner Leisure Hotels
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New online booking process too complicated.
I have been going to Warners, mainly Cricket St Thomas, for a number of years. However, this year the booking process, that used to be straightforward, has become an obstacle course. It even asks if I am booking for fewer than nineteen people! I have to untick umpteen boxes just to select Cricket St Thomas. How many nights? Another umpteen boxes. I rang Customer Services and the young woman I spoke to had worked there for only six months. She had no idea what I was talking about when I said that online booking had changed and was now hard to navigate. Added to this, the discounts and special offers from Warner that regularly arrive in the post, are not easy to find when booking.