Routes Car Rental
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Several issues and I will never rent…
Several issues and I will never rent from this company again! I rented a mid size SUV and when we got there they had none. They told me I had to drive a full size pick up truck and I told them I wasn’t comfortable driving one, plus the gas would be so much more. They ended up finding us a mini van instead. Then they told us we had to have their insurance even though when I booked online it said it was optional. Nowhere did it say that in the state of Florida it was required and I found out from my own car insurance agent since we got back that that is not true and my insurance policy would have covered it. We got in the minivan and there was only a quarter tank of gas and it was filthy! But there were no other cars other than the huge pickup truck so we had no choice at that point. The van had clearly not been serviced in quite some time and the brakes were going bad and the wipers were terrible. We also had multiple lights go on and off during our use. Overall it was a bad experience and we were lied to and given a disgusting and unreliable rental.