Allergy Test
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Extremely disappointed
I am writing to express my disappointment with the services provided by Allergy Test Australia. Firstly, I experienced significant delays in receiving my test kit, which only arrived weeks after purchase. I had to contact your team to inquire about the delay, at which point I was informed of warehouse issues. Although I was assured that the kit would be posted on the same day, it was only shipped the following day. After finally receiving the kit, I followed your best practice recommendations and completed the test on a Monday morning to optimize the quality of the results. However, I was frustrated to encounter another delay of about a week before contacting your team again. It was then that I learned my sample was being shipped to the UK for processing. This revelation was extremely concerning, as I was not informed prior to purchase that my personal information and blood sample, containing my DNA, would be sent overseas. This lack of transparency made me feel very uncomfortable. Adding to my frustration, I received your email over a week ago informing me that the processing machine was broken. Since then, I have heard nothing further from your team regarding the status of my test. Meanwhile, I have been receiving constant promotional emails offering discounts to sell more tests. This relentless marketing activity, despite the issues I’ve faced, has only reinforced the impression that your company prioritizes sales over customer care. I feel disrespected and furious about how this situation has been handled.