RE
Regain
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Website does not work and awful customer service
Really awful costumer service with no help whats-over. More stress on the relationship because there is no support to fix the website problems. Firstly my partner cannot join the website despite clicking the link he has been sent multiple times - the counsellor says they don't support the technical issues, I need to email. I've emailed about 5-10 times and even rang the US (from UK) to sort and was promised both times someone would call me back. I've asked the therapist multiple times to help me sort it and they responded by booking the sessions online at times that don't work for me. I'm now £200 down - cannot get a refund and zero response from anyone at Better Help of Regain Us. It's been 8 weeks.