American Freight Furniture, Mattress, Appliance
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I purchased a refrigerator from Sears…
I purchased a refrigerator from Sears Outlet on May 22nd, it was delivered on June 8th after many issues with delivery and them not calling or returning my calls to set up the delivery (even at one point they told me the delivery driver was involved in a car accident and that's why they never showed up - this was after me getting no response and driving down to the warehouse). On June 18th my refrigerator and freezer stopped working. I called Sears Outlet and was told to come down to the warehouse. I went down where they instructed me to purchase a $300+ protection agreement so the repair would be covered because their NEW refrigerator was SOLD AS IS. I was told not to call until the following Monday as this would look like I was trying to scam them (not sure how this makes sense because I ONLY had this fridge for a few days before it went out!). I called Monday June 20th, they scheduled an appt for June 25th. Technician came and ordered 2 new parts, a diffuser and a motherboard. These parts arrived via UPS on July 1st. They scheduled an appt. for July 15th. Technician Tomasz K. showed up and let me know that the incorrect part was ordered and there was a different issue than originally discovered on June 25th. We rescheduled for July 31st (today). Tomasz K. showed up again and stated that the parts were delivered and must have been stolen. I receive notifications and never was there anything delivered. He called and was informed that order was never placed. My husband asked to speak with his supervisor and was told "that's not how it works". He left our home telling us there was nothing he could do today. I called Sears Home Services and spoke with Max was told I should have my unit replaced as this is a lemon, they transferred me to the Protection Agreement Department after 1 hour and 17 mins on hold I was connected to Manager Marcus. Marcus was extremely rude and disrespectful and told me I could rent (SPEND MORE MONEY) another refrigerator until they got the part in but they would NOT replace my unit as I needed 4 repairs in 1 year before they could replace it and we were only mid replacement 1. I have been without a refrigerator for a month and a half. We are a family with 4 children and this has been a beyond frustrating experience. I need your help! I need a working refrigerator. This has costed me almost $2000 with the cost of the fridge, the protection agreement and the food I had to throw away. I'm in tears with frustration as I write this because no one will help me!