RIGHTIO
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THE WORST OF THE WORST.
This is by a long way the worst and most dysfunctional company i have ever dealt with. I could write a book about how bad the service has been but i'll keep it brief for the latest incident. The boiler they installed 2 months ago is not working correctly. Issue was raised 03/01/26 and it took 20 days for them to get someone out. In that time i had 5 cancelled appointments at last minute due to reasons such as ( technician ordered wrong part, gone AWOL, no appointment actually booked when i was told to be there at 8.30am by a manager the previous day) . When they eventually turned up 5 hours late for the appointment they didnt have any tools or parts to do the job, I have spent the last 3 weeks calling up to 6 times a day to arrange an appointment and had emailed a report from boiler manufacturer 2 weeks ago on request from Rightio stating issue and required parts. Told on 2 separate occasions an engineer was picking up the mentioned part to replace which were both untrue. The level of service is frighteningly bad, customer service reps who dont care and technicians who dont get told anything before arrival. No heating in my apartment for the whole of January due to this terrible company who have strung me along for 3 weeks. A disgrace of a company who cannot be believed or trusted with any word they say.