Goldcar Rental
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Complete FRAUD
I rented a car from Goldcar through Wizz Air at Valencia Airport on 19.03.2025 and returned at Alicante Airport, and the experience was nothing short of a nightmare. Here’s a rundown of my ordeal: 1. Initial Vehicle Issues: The first car provided was filthy and riddled with multiple scratches and damages—including a massive 30+ cm scratch on the front bumper—which was not even noted on the damage report. I refused to rent this vehicle and immediately returned the keys. 2. Subsequent Vehicle Problems: I was given a Kia Sportage that not only carried over the initial damages but had even more defects. The very first scratch I pointed out on the Kia’s front bumper is now being wrongfully claimed as new damage. 3. Inconsistent Damage Reporting: The Goldcar representative acknowledged all the damages, stating they were recorded in a damage report. However, the printed version I received was incomplete due to a printer error. He even took photos on the spot and assured me these would be attached to the main report. 4. Non-existent Accident Claim: After returning the vehicle at Alicante Airport on 22.03.2025, I received an absurd email alleging an accident that never occurred, demanding an accident report for a non-existent incident. 5. FRAUDULENT Practices: On top of all this, Goldcar unilaterally switched insurance packages, added unauthorized extra services, failed to credit my prepayment, and ultimately debited more than their final settlement stated. Their dismissive customer service response—redirecting me to the intermediary—is unacceptable. Save yourself the trouble and steer clear of Goldcar if you value transparency and fair treatment. This is a textbook example of FRAUD and deceit in the car rental industry.