AlishaR

Feb 23, 2023

STAY AWAY!!! Customer for 5 years — it turned into a SCAM!

The positive reviews are from members before they "conveniently" changed the terms without a new member agreement. This company has turned from a great cruise company where my family and I traveled for half the cost because we were able to fully use 100% of our cruise credits for all of our cruises. We have been members for 5 years, and last year they changed the terms without official notice (besides a webinar) and explained that it was within their rights within the original contract that we signed 5 years ago. They went from us being able to use 100% of our credit toward a cruise (to pay nothing) to using only 50% of our credit that required us to pay half for every cruise — even though we have thousands that we've contributed. After complaining to support about the new change, I was deceived into thinking that by canceling my membership and converting from 2:1 rewards to 1:1 reward would be most beneficial to me, but the 1:1 rewards (meaning I have $1 for every $1 I put in) can only apply 10-25% of the benefit per cruise. They were not up front about that new rule and I only found out after I canceled my membership and converted my points. This company has turned into an absolute scam and I highly discourage anyone from doing business with them. I was very clear that I wanted to use 100% of my points and support replied (since you can't call them) that I could use the 1:1 credit them freely — which was a complete and utter lie. Since then (less than 2 weeks ago), I tried to convert my membership back to 2:1, but they are unwilling to make any changes. After so willingly wanting to refund me my last payment and convert my points, they also asked me if I wanted to delete my account (so I would lose my 1:1 points as well) — why would they even ask that if they weren't intentionally trying to lose customers? The support team is extremely deceptive and the membership terms will change at any given time. STAY AWAY FROM THIS COMPANY.