TurnKey Vacation Rentals
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Greedy and unethical with no care for peoples health
I just rented a house from turnkey rentals and was subjected to the worst customer service I’ve ever experienced. I’ve been calling 1 1/2 weeks prior to our check in date to see what we could do to reschedule the dates, get a refund or move our vacation destination from South Lake Tahoe to a different area due to fires and extremely hazardous air quality. Each time I spoke to someone they refused to accommodate us because we didn’t buy insurance on our $1,800 2 night stay. As the days drew closer, we continued to try and speak with the homeowner or management and they said that it wouldn’t do any good because that’s their policy. The day before I tried one more time and said they are doing recommended evacuations, highways are closed and the air quality is hazardous to breath. They are telling people not to travel to South Lake Tahoe yet you guys will not work with us with even a partial refund. I’ve never dealt with a more greedier company who has no regard for human life. There are people over there losing homes, pets and possible lives yet you want me, my family and friends to go vacation in a home surrounded by fire and smoke. Unbelievable! I will never ever again do business with a company who has zero moral or ethical standards and just cares about filling up their pockets.