Feit Electric
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The products are "meh" and that's the good part
The products are "meh", but have the benefit of being cheap. That said, the level of support falls somewhere *below* the bar to be called "cheap". Examples: Customer support tickets? I believe I've submitted 3 and received zero responses - EVER. The app asks for feedback. When I choose the option that says something like "not good", it wants feedback - but the feedback form is unresponsive and locks up the app. Go to the support page and select the "Contact support here"? You get a flyout window on the right that insists you choose a specific product (no general or feedback path available) and then forces you to a bot that has no clue as to what you're really wanting to know and doesn't make support available anymore. Go to the corporate page and look for contact? Yeah, that pushes you back to the regular support page and the bot. I've used about 30 of their dimmers. 1 DOA. Every one of them has an issue where even if it is locked at 100% (i.e., full power, no dimming), it creates noise in the circut at first that will mess with any non-dimmable item (thus the log at 100% - this isn't that hard). Touch the "up" once to go to max power? Yeah, that fixes, but you have to do that every time. The smart plugins regularly lose their registration/responsiveness and have to be re-added to the network. The UI is simply HORRID in their app. That's the short list - yes, there is actually more to complain about.