Infinity Motorcycles
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shocking customer service
32% 1 star reviews pretty much sums it up. I purchased a Rukka jacket that had an issue with the zip catching in the fabric flap. It caught so hard it tore the fabric when I had to pull it down to actually get free from the jacket. I returned the jacket and it was taken to the importer for assessment, which resulted in a presumption that it was my own error, even though the zip was catching in other places along the zip. After going back and forth with no offer of replacement, refund or repair, I resorted to sending a letter of complaint to Rukka themselves and to my utter disappointment, I received a reply from the UK importer, not Rukka Finland, stating that I am out of luck and nothing will be done to rectify the issue with the jacket. Now I'm left with a jacket that has a tear perfectly placed for snagging the zipper every time I use it, which is not very often because its a pain. Oh joy. Since my terrible experience with this notably awful retail chain, I have found an Independent only a 20 minute ride away, with adult, trained, professional staff, quality products and review ratings that Infinity can only dream of. Avoid, avoid, avoid if you value customer service and value for your hard earned money.