Darwin Homes Property Management
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Over 40 days ago our pool pump gave out…
Over 40 days ago our pool pump gave out and was reported to the resident maintenance portal. I have contacted 7 local distributors and have found several websites with replacement parts available within 1-3 days. Again, we are now over 40 days for a 400 dollar report with maybe 3 hours of billable labor from a professional. Instead of replacing the whole unit, several times now a handy man has been sent out to just replace parts of the system. The most recent attempt included siliconing leaking parts and replacing the motor without replacing impeller, or shaft seals. This resulted in the new motors bearings failing and needing to be replaced again. It is unbelievable the amount of money being spent to try to save money . If it was fixed right the first time this would not have been an issue. Even worse is we go weeks without any responses, and still are unable to use our pool that we pay nearly 200 dollars a month for maintenance on and nearly a 1000 premium compared to comparable rentals in our area without a pool. I understand property management is a very busy industry however, there appears to be zero regard for customer service. I have faithfully paid this company well over $3000 a month, never been late etc... however unless this is rectified will never lease with this company again. Even further would never recommend to anyone. If this is how they treat an A level customer I can't imagine how they treat others.