REM-Fit
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Several complaints and issues still outstanding
Order RM-30837 We chose to go with this company due to its award winning mattress and great reviews, however have been really disappointed in the process of dealing with them and still haven't received the product we've ordered. They delivered the mattress okay, but the bed frame has been out of stock which they did not say till after we ordered and there was no delivery date. When asked to give us a delivery date they gave reassurances with an estimated delivery and a promise of a partial refund. Neither which have materialised. To our great disappointment we haven't been able to use the mattress we ordered (worth over 650 pounds) without the bedframe. To give you an indication of the bed frame, we ordered it on the 2nd of December and still no sign of it! There is no number to call either and chat is automated, so have been trying to solve this via email. I appreciate if you could look into this further and for others buying it's good to be mindful of long waiting times.