lululemon.uk
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Just grim
Just grim Even though zero stars is not an option at least the instore service is decent. Like a lot of other online reviews, customer service is ZERO. In fact, there is no direct customer service email for the UK, I sent an email which ended up being responded to by someone in Canada telling me I needed to adjust my location - I used my UK account to find a contact email - go figure. I also tried one of the numbers supposedly for the UK which just had an automated response and then hung up ! I tried again later and was told an 'educator' (??) would be with me shortly - not sure of their definition of shortly ..... 30 minutes later some strange music and a repeated voiceover - dire. Interestingly, unlike other companies who get a bashing over their customer service, no one from LuluLemon has even bothered to acknowledge or respond to the negative reviews. I love Lululemon for all their clothes but yes, they are expensive, and for that you would expect if there is a problem it is easy to report - that's a huge fail. It is only now having experienced a problem with delivery that you realise they do not seem to be bothered with any form of after sales service. Why do they use UPS ? The worst courier I have ever had the misfortune to experience. Their tracking is appalling, their sms text function does not work nor does their email update function despite telling you it has been accepted. I have been waiting for 2 parcels which are now 4 days late. One arrived, I believe having been delivered to the wrong address despite having been in all day waiting for the delivery. The other parcel, ordered 2 days BEFORE the one that turned up has gone AWOL and no idea where it is or when it will arrive - if it will. Come on LuluLemon, get your act together. Address all the concerns people have brought up and do something about it otherwise, despite a pandemic where people are doing more online shopping than ever before, without a good interface for customer service, you will end up losing your audience and customers who make your brand what it is. I only hope I get my 2nd parcel otherwise I will be reverting to Paypal to intervene as this is just not acceptable.