Lloyds Bank Insurance
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Lloyds Bank, you are a disgrace!
My father is elderly and suffers from Parkinson's and on Friday 03/01/2025 tried to report some fraud transactions on his bank statements to a total of over £4.5k over a number of years. The person he spoke to on the telephone was an utter disgrace giving him zero help in resolving the matter or moving forward and then also told him these unknown debits on his account were due to his own 'gross negligence' and that it must have either been him or someone in the household using the card. When my dad suggests perhaps his debit card had somehow been cloned, the customer service advisor also said it's impossble to clone debit cards (complete lies). A disgraceful way to treat a life long customer and I have raised a complaint with Lloyds Bank now so I'll be interested to see what action they take. The customer service was shockingly bad and insulting to my elderly father who has since become very withdrawn after being told this was his fault. Thanks for leaving us as his family to deal with the fall out of that too Lloyds!!