TurnKey Vacation Rentals
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DO NOT BOOK - will not reschedule for hazardous conditions, impossible to work with
We have been trying to reschedule our Tahoe trip for this upcoming weekend due to a wildfire that started three days and have been unable to talk to anyone. Air quality in Tahoma is currently 600, which is hazardous. Evacuations are mandatory just a couple of miles away, and roads are being closed, but they won't help us. We have spent hours on the phone with their 24/7 line, but haven't been able to talk to a supervisor or anyone who could even try help us. There is no air purifying system in the house we rented and they are not concerned at all that it would be a hazard to our health to stay there. We don't even want our $2000 back, we just want to reschedule for a time when our vacation won't be a risk to our health. DO NOT BOOK WITH THEM. VRBO has not been helpful either. Will never book with either site again.