Spabreaks.com
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Shocking Customer service. DO NOT BOOK
I was extremely disappointed with the service I received from SpaBreaks. After being advised by my doctor not to travel, I contacted them to request a simple date change. Darcie informed me that the hotel “would not allow” any amendments and that nothing could be done due to their terms and conditions. This turned out to be completely untrue. I contacted the hotel directly, and they confirmed they would be happy to change the date. The issue wasn’t the hotel at all—it was SpaBreaks refusing to action it. Despite having a valid medical reason and clear confirmation from the hotel, SpaBreaks still refused to help. Their lack of transparency, unwillingness to assist, and contradictory information made the whole situation far more stressful than it needed to be. I would strongly advise others to be cautious when booking through SpaBreaks. If anything unexpected happens, even with medical evidence, they appear unwilling to support their customers.