kyBoot Shoes
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Very expensive returns postage
I went for the so called hiking boots- the tread was not deep enough for British terrain, especially mud, much too slippery. About half the depth of my trusty Scarpa's. I have developed plantar fasciitis so thought I would give these a shot. They were ok for comfort but unsuitable otherwise. Additionally, I think they really ought to tell you on the website how expensive a return will be from the UK. Not in small print, but clearly on the front. In addition the website tells you return to Germany but the return slip tells you to return to Switzerland. I couldn't get an answer from customer services so plumped for Switzerland. I bought two pairs for size and to send them back insured would have been £87 as they were so heavy!! I went for the £37 option which was not tracked and only insured up to £100 and risked it. This was only a bit more expensive than the Germany option but obviously I didn't know, and once again they don't tell you. But I was stressed for 12 days until I got a notice that they had processed the refund. £37 to try on two pairs of boots is too steep. :(