PSA Finance UK Limited
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Not a great start
Me: I can see that the DD was set up in october, so why was no money taken? Them: It's an error in our system, it often doesn't work with the first payment Me: So will it work the next time? Them: I don't know. It should do Me: Why is the outstanding amount increased by £12? Them: That's because the payment was late, so we've charged you a late repayment charge Me: For a payment that you knew would never be taken, so wasn't in fact 'missed' at all? Them: Yes. But I can refund that for you if you like? Me: Yes, I think I would like that. will this mean that I get a black mark on my credit rating? Them: I'm not sure. It shouldn't do, but if it does then call us back and we'll get that sorted for you. Me: Well that's dandy. Thank you for your help. You have been very helpful Them: No problem at all. When the call ends there will be a short survey if you wouldn't mind filling that in? Me: No not at all, I'd love to fill that in. Computer: How likely would you be to recommend us to a friend or colleague, where 0 is not at all likely, and 9 is extremely likely? Me: (talking to the computer) How would I recommend a finance company? I have no say in who Citroen mandate I use for this loan. (Pressed 2) Computer: Invalid entry. Thank you for filling in the survey. Goodbye