Fanatics
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Damaged Signed Photo
I purchased a signed photo from Fanatics’ website. It took too long for it to get to me, and when it did get here it was damaged. There are multiple permanent creases in the photo. Of course it was packaged in a thin flexible envelope with no padding or protection. When I reached out to customer service, they said that it was a different department that handles signed memorabilia and they close at 4:30pm. This whole process has been disappointing. Updated Fanatics reached out to me to let me know that I could return the signed picture, but they were now out of replacements. I was also going to have to pay for shipping to send the picture back to them and I would not receive a 100% refund. And, the refund would take weeks after they receive the memorabilia back. What in the world is going on at Fanatics? They did not resolve the issue.