Jo-Ann Stores
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Consistently poor service
I’ve been to Joanns in Pocatello, quite a bit over the years and at this point I have to say, it’s rare that I have a positive experience going in. There’s never anyone to help, so I have to go searching for someone to cut my fabric, or ring up my items. I always have to wait a minimum of 20 minutes to get a cashier to show up at check out. Because I guess they don’t watch the front? But my latest curbside pickup experience takes the cake. I called to let them know I was outside to pickup my order. Waited a half hour, watched several vehicles behind me receive their orders and the girl working passed my car each time and completely ignored the fact that I’d been parked right in front of the store for 30 minutes. I called again and they said,”Oh we must have got side tract with online orders.” So I’m over it. And won’t be going back again.