Celebrity Cruises
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Celebrity Cruises Customer Service Is Terrible
When I thought it couldn't get any worse Celebrity Cruises has taken it even lower. I waited on hold for 2 hours and 51 minutes to book a cruise before I gave up. Debating if I want to even deal with Celebrity anymore. Love their cruises but is it worth it? I dread calling them for anything. Let me list a few of my problems: Extremely long wait times even before Covid Some of Celebrity agents are knowledgeable but many are Unknowledgeable. Some are Friendly but some are unfriendly...Hopefully you get lucky! Celebrity never lets you rate your call. They don't seem to care if you had a good or bad experience or if it was resolved. Still waiting on a future cruise credit from a cruise that was canceled in May 2021. I rebooked a cruise and they made me call back every month for 4 months until they credited my deposit towards my cabin. If I didn’t call I would lose my cabin. Anyway now I’m cant even get ahold of anyone to book a new cruise. I think 3 hours of wait time is beyond ridiculous!