CE
Celebrity Cruises
View company profile →
Buyer Beware - Awful Treatment of Customers
Like many, I regarded Celebrity in highest esteem until this year. My travel agent advised me to cancel our cruise as the final payment was due and the cruise would not sail anyway. It took months to get a voucher for my next cruise after a battle with awful customer service where all I wanted was a lift and shift (take the very same cruise next year). I’ll not be going to Alaska with Celebrity as the cost has risen 25%. Absolutely ridiculous! My voucher is being used for a small Caribbean cruise so I don’t lose my money and they don’t get much more. This will be my fifth and final cruise with Celebrity. My advice, go with another company that actually wants their customers to return