Final Rentals
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UPDATE - Good Customer Service
Update! After my original review I was quickly contacted from Head of Operations, they listened to my experience and very quickly refunded my money. They seemed genuinely concerned. In the scheme of things, the money was not much at all, it was far less than the big name companies, it was really the principle for me, and Finalrental addressed the matter. Here's what happened: My flight was delayed, I emailed them, they told me they held the car, shuttled me to the site to tell I could no longer have the price I booked because I was late, wanted to tag over $300 to what I already paid, then refused to refund me the initial charge. This was no where on the agreement at all. I also want to state the shuttle was very clean, cool air and smelled clean. The staff was very friendly and apologetic, they took me back to the airport without question as I requested, and very kind.