Scenic Luxury Cruises and Tours - UK
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No service, but happy to take your money
So disappointed with level of service received from Scenic prior to travelling that we have cancelled our trip at the last minute and forfeited all monies paid, the person I spoke to didn't even bother to ask why or apologise and surprisingly the cancellation invoice arrived in my inbox within 15 minutes. A much quicker result than my travel documents that finally arrived this morning, after 2 phone calls. Might seem drastic but the stress and anxiety their absolute lack of care, interest or support you are given once they have your money means we have no confidence or desire to risk travelling with them. Over the last week I have spent almost 5 hours on hold being told that they offer 6 star, exemplary service, which is definitely not true. Don't bother with them, they really don't care. There are plenty of other river cruise companies that will give you much better service. Their Customer Service Manager, Lindsey, is no help whatsoever, am still waiting for an email regarding compensation. Further update - having been told when I cancelled that Scenic would cancel the taxi pick up and all transfers that they had booked I have since been phoned by Addison Lee to confirm our taxi to the train and today (when we should have been on Eurostar starting our holiday) a phone call asking where we were as a driver was waiting at Gard de Nord to take us to Gare du Lyon. So not only do they not care about their customers but obviously don't care about how their inefficiency affects other service suppliers. The one star is for the poor staff that have to answer the phone after people have been waiting up to 90 minutes to speak to someone. Otherwise Scenic get no stars from me at all. Back to Viking and Silverseas for us.