VOXI Mobile
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Terrible customer services
Impossible to deal with customer services . I’ve cancelled the account and money keeps being taken from my account. Dealing with customer service (Nonjabulo and Tana ) to literally no avail. No response through FB messenger. All info given and no response or inability to help after a very long repeated security check. Evidently my name and birthdate did not pass security. I also gave the last 4 digits of my card, but that too did not pass security. Voxi had just taken money from the account. The account was cancelled on the 20th June and they took further money on 4/07. It appears that the information given is not read and nor have they or did they read further correspondence from a previous customer service complaint. My name, along with the name through the correspondence and the bank are all the same. You are dealing with a bot like response with computer generic communication. They can link all the information through the phone number to match the last 4 digits and name and date of birth yet I am now (again) left with money taken out of the account from a closed account. VOXI I want this money returned immediately and a response from Voxi.