Jo-Ann Stores
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If I could give negative stars I would
If I could give negative stars I would. This location completely goes against the policy of Joann Fabric and Crafts, most importantly their manager Maria Garcia, allows it. I placed an online order for pick up for a Cricut Maker 3 and was notified it had been picked up. I immediately called to let them know that it was not given to me or anyone in my family and was informed that the person had my last name and order number so they gave it to them, yet their website states a valid ID is required to pick up which was not provided. Instead of them offering to refund me or get a replacement Cricut I was told I could call the police if I wanted to, or my credit card company. When I asked if Maria had been the one to give my order to the individual she said no her colleague had, but she knew he gave my last name and order number and placed an item on hold under the same name.