Easy Crypto
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50 hours to refund $15600 nzd
I wanted to purchase $9200 usdt, I paid the $15600 nzd fee on the easy crypto account to account deposit platform on their exchange at 3pm 4-6-2025. After 5 minutes, no money had arrived, an hour passed, nothing. I called them, no answer. After nearly 3 hours or 6pm I was in a complete state of panic, convinced I had just lost a lot of money, I received an email saying they did not process the transaction as they presumed I was caught in a scam? The message read "we will refund your money in the next 3 to 5 days". After a few days the $15600 NZD appeared in my bank account. I went to Binance to try the same transaction, only to find the staff at easy crypto had manipulated the software which has disabled my card's capacity to buy crypto. To this day I am unable to invest in cryptocurrency as I'm unable to exchange fiat for usdt. The messages all came from Cahan at easy crypto, who in hindsight withheld my funds while he was disabling my card's crypto exchange function. Cahan and his people at easy crypto do whatever they want without consideration for consumer rights, oblivious to their fair trade obligations as a small business in New Zealand. If they take issue with a transaction they are required to refund immediately without withholding funds. If like me you have fallen victim to their very unusual-harmful business practices, tell the online banking ombudsman, tell trust pilot, tell the online commerce commission, request a hearing with the disputes tribunal for financial compensation if they have caused you financial loss as they did to myself. If they receive enough complaints along the same thread (extraordinary business practices) the banking ombudsman and commerce commission will act accordingly to remedy the problem legally, with guidance within the fair trading act. I was a first time user, unaware of the sort of people-practices at easy crypto. They did not know me, or anything about my crypto investment, they don't call or answer your phone call after your money vanishes without a trace. You are left to panic and stress the afternoon away.