Guitar Audio
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Ordered/paid and received an empty…
Ordered/paid and received an empty envelope with no product. Called contact number posted on a product website and the owner answered and seemed very concerned with how I got his number (posted on the internet). Said I would have to file a claim with Amazon so we would both be reimbursed. I asked why the onus was on me to remedy the issue and asked him what actions his company would take to resolve the issue with Amazon—his reply, nothing. No other solution was offered like “we will ship a replacement item” etc. Nonexistent customer service. When I told him I would dispute the charges on my credit card, he became upset and said Amazon doesn’t like that. And told me not to do this. At the end of the day, I paid and did not receive a product. Recommend Pennsylvania Attorney General look into their Business Practices. Owner hung up on me and issue is unresolved.