Paisley Freight
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AVOID! £2500 Parcel lost for over a week. Excuse after excuse.
I’ve used Paisley a few times and never had an issue but I’m absolutely disgusted by the service this time round. I appreciate they are only an agent for APC, but the entire purpose of booking through an agent is to act as the middle man for any issues and ensure deliveries run as expected. I had a very high value (£2500) parcel collected on the 14th Feb via a next day service with APC. It is now the 22nd and it has still not been delivered. Every time I’ve spoken to Paisley via email or the buyer of item gets hold of the depot we are relayed a different excuse from APC. “Driver shortage”, “trouble finding the address” and the most concerning today “the depot have lost it”. So now I have a £2500 parcel that’s been apparently scanned on and off vans repeatedly - no doubt taking a battering being driven round in vans all day for no reason that’s suddenly and miraculously lost. Despite being over a metre long, boxed and covered in bright white pallet wrap that’s been scanned at various points of its journey. Every time I’ve spoke to Paisley in the last week they are apologetic but the same useless response is received. “We’re really sorry but x and y” usually followed by “we can’t get through to the depot” or “they’re delivering it tomorrow” It’s absolutely not good enough. It’s been over a week and service from both APC and Paisley has been awful. Absolutely do not use either for high value items. I used to be a business user with APC and have used Paisley for over a decade (not so much recently) but used to send wheels. Car parts. All sorts. They were great. I won’t ever be returning after this and will be contacting my bank to issue a charge back for not providing the agreed service as well as making an insurance claim with you (which I’m very relieved I took out) if the package is not delivered tomorrow. Enough excuses now. I know things go wrong. But this is poor. It’s not any package. It’s thousands of pounds apparently suddenly lost. “We can’t get through to the depot” doesn’t cut it. Send someone physically to it. Ring their head office. Emailing a clearly struggling depot is not achieving anything. I will gladly amend this review if resolved but just warning others. If you’ve used in the past. They’re not what they used to be. Avoid at all costs - in this case. The cost is About £2500